Frequently Asked Questions (FAQs)
At Novida Labs, we want to ensure that your shopping experience is as smooth and enjoyable as possible. Below are some frequently asked questions that may help you with your order. If you can't find what you're looking for, feel free to reach out to our customer support team at support@novidalabs.com
1. What products do you offer at Novida Labs?
We offer a range of high-quality, plant-based nutraceutical products designed to support overall wellness. Our products focus on areas like joint health, inflammation relief, immunity support, and digestive wellness. You can explore our full product lineup on our Shop page.
2. How can I place an order?
Simply browse our product catalog and select the items you wish to purchase. Once you’ve added everything to your cart, go to checkout and provide your shipping and payment details. After confirming your order, you'll receive a confirmation email with all the details.
3. How long will it take for my order to arrive?
Orders typically ship within 1–2 business days. Delivery times usually range between 5 to 7 business days, depending on your location within the U.S. Please note that certain remote areas may experience slightly longer shipping times.
4. Can I track my order?
Yes! Once your order has been processed and shipped, we will send you an email with a tracking number so you can monitor your package’s progress until it reaches your doorstep.
5. What payment methods do you accept?
We accept a variety of payment methods, including:
- American Express (AMEX)
- Apple Pay
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Venmo
- Visa
All payments are securely processed to protect your personal and financial information.
6. How do I return or exchange a product?
We accept returns within 30 days of purchase. To be eligible for a return, the product must be unopened and unused. Once we receive your returned item, we will process a refund within 10 business days. Please refer to our Return and Refund Policy for detailed instructions.
7. Is my personal information safe when I shop on your website?
Absolutely! Your privacy and security are a top priority for us. We use industry-standard encryption to ensure that your personal and payment information is always protected during transactions. You can shop with confidence knowing that your data is safe with us.
8. Do you ship internationally?
Currently, we only ship within the United States. We are exploring options to expand our shipping services internationally in the future, so please stay tuned!
9. How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing us at support@novidalabs.com. We aim to respond to all inquiries within 24–48 hours.
10. How can I stay updated on new products or promotions?
To stay in the loop on the latest products, promotions, and wellness tips, follow us on Instagram @novidalabs and subscribe to our newsletter. We love keeping our customers informed about new releases and special offers!